AllBright Technology Pte Ltd ("we" and "us") is the operator of (https://www.allbright.com.sg) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.3. Returns
3.1 Return Due To Change of Mind
AllBright Technology Pte Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed back to the credit card. We will notify you once this has been completed through email.
(AllBright Technology Pte Ltd) will refund the value of the goods returned (after a payment gateway charge) but will NOT refund the value of any shipping paid.3.2 Warranty Returns
AllBright Technology Pte Ltd will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping; however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect AllBright Technology Pte Ltd to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the replacement item at our showroom.4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.4.5 P.O. Box Shipping
AllBright Technology Pte Ltd will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please get in touch with our customer service @ 62978126. If the parcel has been delivered without you present, please contact customer service @ 62978126 with next steps.7. Duties & Taxes
7.1 Sales Tax
Sales Tax has already been applied to the price of the goods as displayed on the website.7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid. AllBright Technology Pte Ltd pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them separately upon arrival in your destination country. AllBright Technology Pte Ltd encourage customers to pre-pay duties and taxes as pre-paying these will facilitiate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to AllBright Technology Pte Ltd at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.9.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed their investigation into the claim.9.2 Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.10. Customer service
For all customer service enquiries, please submit an enquiry at firstname.lastname@example.org